Privacy Policy

At The Cups Corporation Sdn Bhd (referred to as “we”, “us”, or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and disclose the information you provide when using our website.

Information We Collect:

Personal Information: When you use our website, we may collect personal information such as your name, email address, shipping address, and payment details when you place an order or register for an account.

Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, operating system, and browsing behavior on our website.

How We Use Your Information:

We use the personal information you provide to process your orders, communicate with you about your purchases, and provide customer support.

Your personal information may also be used for marketing purposes, such as sending you promotional emails about our products and services. You have the option to opt-out of receiving marketing communications at any time.

We use non-personal information to analyze trends, administer the website, improve our products and services, and gather demographic information about our user base.

Information Sharing:

We may share your personal information with third-party service providers who assist us in processing orders, delivering products, and providing customer support.

Your personal information may also be shared with law enforcement agencies, government officials, or other third parties when required by law or to protect our rights, property, or safety.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

Data Security:

We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, or alteration.

However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Delivery Policy

For delivery in major cities, it usually takes 3-7 working days to complete the delivery from the day of purchase. It might take longer if an address is categorized as out of the delivery area (ODA), which may take 7-14 working days. The delivery time frame may be different for different courier companies. Kindly refer to the courier’s service info for more accurate information.

Refund Policy

Refunds will be issued via the original payment method used for the purchase.

Cookies:

We use cookies to enhance your browsing experience and provide personalized content on our website. You have the option to disable cookies in your browser settings, but this may affect the functionality of certain features on our website.

Third-Party Links:

Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party websites.

Changes to Privacy Policy:

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.